Return, Refund and Cancellation Policy

Return, Refund & Cancellation Policy

Advantage Mobile Home Supply

At Advantage Mobile Home Supply, we appreciate your business and want you to be happy with your purchase. We work hard to offer quality products, low prices, and dependable service.

To help keep our prices low and make sure everything is handled fairly, we've put together the following return, refund, and cancellation policy.

Please review our policy before placing your order.

1. Returns and Approval

All returns must first be approved and authorized by Advantage Mobile Home Supply..

Current photos of the merchandise to be returned may be requested

All approved customer-requested returns and order cancellations made after fulfillment has begun are subject to a 20% restocking or cancellation fee. Fulfillment includes Advantage Mobile Home Supply special ordering products, packing, or preparing your order for shipping nationwide or local delivery.

To be eligible for a return all merchandise returns must be initiated within 14 days of delivery.

Return Goods Authorization (RGA)

IN ORDER TO BE ELIGIBLE FOR A REFUND ALL RETURNS MUST FIRST BE AUTHORIZED BY ADVANTAGE MOBILE HOME SUPPLY, AND YOU MUST RECEIVE A RETURN GOODS AUTHORIZATION (RGA)NUMBER.

Please contact us with your order information and reason for the return. If approved, we'll provide an RGA number (Return Goods Authorization) and return instructions

Returns without an RGA number will be refused.

Unauthorized Returns: All returns must receive a Return Goods Authorization (RGA) before merchandise is returned. Any merchandise returned without prior authorization is at the customer's sole risk and expense. The customer will be responsible for all shipping and delivery charges, as well as any resulting property damage, merchandise damage, or loss that may occur.

An RGA does not guarantee a refund. All merchandise must meet our return requirements and pass a final inspection.

Approved Local Delivery Item returns that were delivered by our delivery truck will require a RGA (RETURNED GOODS AUTHORIZATION), and will be picked up using our delivery truck. All applicable restocking fees, shipping costs, and pickup charges will apply according to our return policy.

If you need to return something, please contact us. We're happy to discuss your situation and help you understand your options.

2. Condition of Returned Merchandise

To qualify for a regular customer-requested return, all merchandise must be:

In its original condition, clean, and undamaged.
Unused and never installed.
In its original, unopened packaging.
Complete with all original parts, hardware, and accessories.
Free from scratches, dents, breakage, alterations, or other damage.

Merchandise that has been used, installed, damaged, altered, or removed from its original packaging may not qualify for a return.

These requirements apply to regular customer-requested returns and do not take away any rights customers may have concerning defective, or incorrect merchandise.

3. Restocking Fees and Order Cancellations

All approved customer-requested returns of eligible merchandise are subject to a 20% restocking fee, where permitted by law.

This fee helps cover the costs involved in processing orders, handling merchandise, inspecting returns, and preparing products for resale.

The 20% restocking fee is calculated on the purchase price of the returned merchandise, excluding sales tax and separately listed shipping or delivery charges.

Customer-requested order cancellations after processing has begun may also be subject to a 20% cancellation fee.

Order processing may include purchasing materials, preparing merchandise, cutting materials, packaging, or other documented fulfillment activities.

If you need to cancel an order, please contact us as soon as possible. We'll do our best to help before additional costs are incurred.

4. Nationwide Shipping Orders

We ship merchandise throughout the United States using shipping services such as UPS, FedEx, USPS, and freight carriers.

All returns must be approved by Advantage Mobile Home Supply before merchandise is returned.

Please contact us with your order information and reason for the return. If approved, we'll provide an RGA number (Return Goods Authorization) and return instructions.

Returns without an RGA number will be refused.

For all regular customer-requested returns, customers are responsible for shipping costs both ways and are also subject to a 20% restocking fee.

The original shipping charges, and return shipping charges are nonrefundable, and customers are responsible for the cost of shipping to their delivery site and back to Advantage Mobile Home Supply.

All returned merchandise must be properly packaged with proper padding, and sealed correctly to help prevent damage during shipping. We recommend using a shipping service that provides tracking information.

Important — Inspect Your Shipment When It Arrives

We ask that customers carefully inspect their packages when they arrive.

Any visibly damaged deliveries that have reasonably significant damage should be photographed, refused, and should be reported to the delivery driver or shipping carrier at the time of delivery.

Send us the photographs of the damaged packaging and contact us as soon as possible.

Contact Advantage Mobile Home Supply as soon as possible send us the photos of the damaged packaging so that we can help review the situation and work toward a resolution.

If concealed damage is discovered after the package has been opened, please keep the merchandise and original packaging. Please take photos of the damage and packaging and contact us as soon as possible.

All cocealed damage must be reported within 48 hours of delivery. We may refuse return requests on any claims made after that.

All shortages must be reported within 48 hours of delivery. We may refuse any claims made after that.

5. Local Delivery Service

We are happy to offer local delivery on many of our products.

All local deliveries are made using our Advantage Mobile Home Supply delivery truck, unless another arrangement has been agreed upon.

Our standard delivery service includes bringing the merchandise to an agreed-upon, safe, and accessible unloading location.

Installation, assembly, removal of old merchandise, and moving products inside homes or buildings are not included unless we have specifically agreed to provide those services.

Customers are responsible for making sure there is a safe and accessible place for us to unload their merchandise.

The paying cardholder must be present at the time of local delivery to receive and inspect the merchandise. Valid government-issued identification may be required. If the paying cardholder is unable to be present, delivery may be postponed or rescheduled unless we have approved another arrangement in advance.

6. Local Delivery Returns and Pickup Charges

If a locally delivered item is approved for return, Advantage Mobile Home Supply will arrange to pick it up using our delivery truck.

Photos of all items being returned will be requested before a return is initiated.

The photos will be looked at by our staff, and if the order appears to be in good resellable condition we will send you a RGA (Return Goods Authorization) and set up an appointment to pick up the merchandise by our truck.

The original delivery charge is non-refundable for regular customer-requested returns.

The return pickup charge will be the same amount as the original delivery charge and is also nonrefundable once the pickup has been completed.

For example, if your original delivery charge was $75, the return pickup charge will also be $75.

The 20% restocking fee is separate from both delivery charges.

These charges help cover the cost of our truck, fuel, labor, and time involved in making deliveries and picking up merchandise.

Exceptions will be made for merchandise that is defective, or incorrect.

7. Inspection of Merchandise Being Returned

Before picking up an approved return, we will inspect the merchandise at the delivery site to make sure it is still in acceptable return condition.

All merchandise to be returned must be clean, unused, uninstalled, undamaged, and in its original unopened packaging. If we arrive to pick up an item and discover that it does not meet this criteria, we may refuse the return pickup. In that situation, the merchandise will normally remain with the customer.

We require customers to check, and verify the condition of the merchandise to be returned by sending us current photos before scheduling a return pickup.

8. Special Orders, Electrical Items, and Custom-Made Merchandise — Final Sale

Some of our products are specially ordered, cut, prepared, or made specifically for our customers. Other products, such as electrical items and air conditioners, are not eligible for regular returns due to the nature of the merchandise.

Because of this, all special-order merchandise, electrical items, air conditioners, and custom-made products are considered to be a FINAL SALE and are non-returnable. Unless agreed upon by Advantage Mobile Home Supply.

This includes, but is not limited to:

All electrical items, including electrical parts, components, and accessories.
All air conditioners, including package units, straight-cool units, and heat pumps.
Special-order windows and doors.
Special-order showers and tubs.
Custom screens and screening materials.
Aluminum screen rooms and screen-room material packages.
Aluminum patio covers and roof systems.
Aluminum awnings and related materials.
Custom shutters and shutter materials.
Specially ordered aluminum roof panels and framework.
Aluminum and other materials cut to customer-requested lengths.
Any other specially ordered, cut, fabricated, modified, or custom-made merchandise.

These items are FINAL SALE — NO RETURNS OR EXCHANGES due to a change of mind, incorrect customer-selected measurements, sizes, colors, quantities, or merchandise that is no longer needed.

Please take extra care when ordering these products. We're always happy to answer questions and help you make sure you're ordering the correct merchandise.

This final-sale policy does not take away any rights or remedies required by law concerning defective, damaged, incorrect, or unfulfilled merchandise.

9. Air Conditioner Installation and Manufacturer's Warranty

Once delivered All air conditioning units are considered a final sale and are not eligible for regular customer-requested returns, unless agreed upon by Advantage Mobile Home Supply.

Air conditioning units must be properly installed according to the manufacturer's instructions and applicable requirements.

Advantage Mobile Home Supply DOES NOT cover warranties on air conditioners. If an air conditioner develops a problem after installation, please contact us and we can help guide you through the warranty process. Ultimately the customer will have to contact the air conditioners manufacturer to authorize any warranty service provided by the manufacturer's warranty. If you need help completing this process please call us we will be glad to help.

Manufacturer warranty coverage, service, repairs, replacement parts, labor, and other related expenses are determined by the manufacturer's warranty terms.

Advantage Mobile Home Supply does not provide air conditioner installation, or repair.

We encourage customers to review the manufacturer's warranty information before purchasing an air conditioning unit.

10. Special Orders, Custom Orders, and Large Order Cancellations

We often purchase materials and prepare merchandise specifically for each customer's order. Once we've placed a non-returnable order with a supplier or started cutting, fabricating, or preparing custom materials in a way that cannot reasonably be undone, cancellation may no longer be possible without our written approval.

On all special-orders,custom orders, and Large Orders the customer has the responsibility to know that the items they are ordering are the items they want. If a customer requests cancellation after we have placed their order, and it is too late for us to cancel the order from our supplier, the customer will NOT be able to cancel the order.

Depending on the circumstances, the customer may be responsible for legally recoverable costs or damages resulting from the cancellation of large orders or custom made items.

If you want to cancel a special order, cutom order, or large orders, please contact us immediately and we will gladly do everything we can to try and cancel the order for you.

11. Separate Agreements for Large Orders, Special Orders and Custom-Made Orders

Because some orders involve expensive materials, special measurements, or custom preparation, Large Orders, Special Orders, and Custom-Made Orders will require a separate customer agreement when designated by Advantage Mobile Home Supply.

This agreement will explain the merchandise being purchased, measurements and specifications, payment requirements, return restrictions, cancellation terms, and delivery arrangements.

Customers must sign or electronically accept the required agreement before their merchandise is ordered.

We want everyone to know exactly what they're purchasing and understand the terms before we begin preparing their order.

12. Inspecting Local Deliveries

We ask all customers to carefully inspect their merchandise when our delivery truck arrives.

Please check for visible damage, correct quantities, and the correct merchandise before signing the delivery receipt.

If you notice damage, missing items, or anything that doesn't appear correct, please let our driver know so it can be documented.

By signing the delivery receipt, the customer confirms that the merchandise was received in good condition, except for any problems noted at delivery.

Once merchandise has been properly delivered and accepted, the customer is generally responsible for any damage that occurs afterward, including damage during moving, handling, storage, or installation.

13. Delivery Appointments

All Local Deliveries require a confirmed delivery appointment before we deliver your order.

The paying cardholder must be present to receive, inspect, and sign for the merchandise. Valid government-issued identification will be required. If the paying cardholder is not present upon our truck's arrival, the delivery may be postponed or rescheduled unless another arrangement has been approved in advance by Advantage Mobile Home Supply.

If the paying cardholder is not present at the delivery site with an Identification card, or the delivery location is not accessible, we may have to reschedule the delivery and require an additional delivery charge for the second delivery.

REFUSAL OF A SCHEDULED DELIVERY

Refusing a scheduled delivery while our driver is at the delivery site, or after the order is on its way, may result in non-refundable delivery charges, and applicable restocking fee charges if the order is cancelled. Special order items, some large orders, and custom made items can not be cancelled and are NON-RETURNABLE.

We understand that unexpected situations can happen. If you need to change your delivery appointment, please contact us as soon as possible so we can reschedule or make other arrangements.

14. Damages, Shortages, Defects, or Incorrect Merchandise Claims

We do our best to make sure every order is correct and arrives in good condition.

If you receive an order that has shortages, is damaged, defective, or different from what you ordered, please contact us and make a claim within 48 hours of your delivery

We may ask for photographs, order information, or other details to help us understand what happened.

Please keep the original packaging until the issue has been reviewed.

We'll review the situation and work with you toward an appropriate resolution.

All damages, shortages, defects, and incorrect merchandise claims be reported within 48 hours of your delivery to be eligible for corrections.

Missing Items or Shipment Shortages

At Advantage Mobile Home Supply, we carefully inspect, count, and document merchandise before packaging and shipping.

To help ensure order accuracy and protect our customers, shipments may be photographed, video recorded, weighed, and documented before leaving our facility.

Customers are requested to inspect their deliveries promptly and report any missing merchandise or shortages within 48 hours of delivery.

All shortage claims must include the order number, a description of the missing merchandise, and photographs of the shipping box, shipping label, packaging materials, and merchandise received.

Please retain all original packaging until your claim has been reviewed and resolved.

All shortage claims are subject to verification using our packing records, photographs, shipping weights, carrier records, and other available documentation.

Verified shortages resulting from our error will be corrected at no additional charge. Claims involving carrier loss or damage will be investigated and handled as appropriate.

We reserve the right to deny unsupported or fraudulent shortage claims, subject to applicable law and customer payment dispute rights.

15. Refund Processing

Once an approved return has been received and inspected, we'll process any refund that is due.

Refunds can only be issued to the original credit or debit card or payment method.

For regular customer-requested returns, the refund will reflect any applicable 20% restocking fee, non-refundable original shipping charges or delivery charges, and return shipping or pickup charges.

Your bank or payment provider may need additional time to post the refund to your account.

Refunds will be processed after approval by Advantage Mobile Home Supply as soon as possible and within the applicable legal time frame and for the amount required.

16. Choosing the Correct Merchandise

We carry many products made specifically for mobile homes and manufactured homes, and we know that finding the right size or style can sometimes be confusing.

We're always happy to help customers understand their options and provide product information when available.

However, customers are responsible for checking their measurements, sizes, colors, styles, quantities, and other product specifications before placing an order, unless we have specifically agreed in writing to take responsibility for those details.

This is especially important when purchasing windows, doors, showers, tubs, air conditioners, aluminum materials, screen rooms, patio covers, windows screens, and other specialty products.

Please don't hesitate to contact us before ordering if you have questions. We will do our very best to help you order the right product.

17. A Few Important Things to Know

Our return, refund, and cancellation policy is intended to be fair to our customers while also helping us keep our prices competitive.

All terms are subject to applicable Florida and federal laws.

By completing a purchase and affirmatively accepting the applicable terms when requested, customers acknowledge the return, refund, cancellation, and special-order conditions that apply to their order.

Questions? We're Happy to Help!

We appreciate every customer who chooses Advantage Mobile Home Supply.

If you have any questions about a product, delivery, return, or special order, please reach out. We'll do our best to help you find the information you need.